Murano Glass Art by Angelo Shipping and Return Policy

Return Policy Our customers complete satisfaction is our goal. If, for any reason, you are not satisfied with your purchase you may return your purchase within 3 business days of receipt, in its original condition and we will be more than happy to issue a refund or an exchange. All returns must be prepaid. We will not accept C.O.D. deliveries. MGAA will not refund original shipping charges for returned items (shipping charges are non-refundable). You must contact us by email, phone or mail that you intend to return your item(s). We will NOT accept any returned merchandise without prior notification and the merchandise will be returned to the sender. All returned items will be inspected prior to approving refunds or exchanges. Any damaged, merchandise will not be accepted. We strongly recommend that you insure the item for the full amount that you paid. MGAA is not responsible for any lost or damaged items during return shipping. Also be sure to keep all tracking information on returned items.

If an item arrives damaged to your business or home, please contact us the day of receipt and please do NOT discard item or packaging (as per courier request). Courier may inspect and retrieve damaged item and package for claim inspection. We will replace the damaged item once the item is returned.

Credit card refunds will only be posted to the credit card used on the original transaction. Please allow 2-4 weeks from the date that your return has been received by us for your account to be credited.

Shipping and Delivery.All orders sent out UPS Ground or FedEx (approximately 4 business days) unless otherwise selected. If you require your item(s) to arrive by a certain date we highly recommend upgrading to a more expedient shipping option.

MGAA will generally ship all merchandise within 1 business day from purchase.

Any international orders must be processed by email. angelo@muranoglassartbyangelo.com

We can accommodate most special shipping requests (overnight, 2-business day, etc.). Additional charges apply. Please contact us if you require special shipping requests. angelo@muranoglassartbyangelo.com

We can ship worldwide and generally use Global Express Mail via United States Postal Service in order to keep shipping costs lower. (FedEx and UPS are also available options - increased charges apply). If you require international shipping please contact us via email or phone. 888-417-7747 or angelo@muranoglassartbyangelo.com

**International Shipping: All duties, tariffs and taxes are the responsibility of the recipient and due and payable upon purchase of our product. Please contact us by email for international shipping instructions. angelo@muranoglassartbyangelo.com

Wholesale pricing: We also offer wholesale pricing to resellers. Please contact us via email for further information. A reseller's permit may be required to obtain wholesale pricing. angelo@muranoglassartbyangelo.com